Data processing

Henwood Court Financial Planning Limited is an independent broker and advisor and is authorised and regulated by the Financial Conduct Authority (FCA).

The purpose of processing your data is for the provision of financial advice and/or the recommendations we will make to you.  It is also the administration and management of your investment, pension and protection contracts.  This may also be for the purposes of consumer credit and mortgage advice and other financial services.

“Processing” your data includes obtaining, recording or holding information or data, transferring it to other companies associated with us, such as, product providers, investment service providers, fund managers, the Financial Conduct Authority or any other statutory, governmental or regulatory body for legitimate purposes. Also, where relevant, to solicitors, professional advisers, such as our auditors and compliance consultants and other credit agencies and other third parties to enable us to conduct business on your behalf.

It is essential that you read and understand these Terms & Conditions prior to applying for our services. Your use of our services will confirm your acceptance of these Terms & Conditions.

Please also refer to Henwood Court Financial Planning Limited’s Client Agreement and Data Protection Risk Analysis and process document for further details.

Website Terms of Use

By accessing the website you accept and agree the following terms:-

Henwood Court Financial Planning Limited has compiled this website and they accept no responsibility for any loss or damage of whatever nature arising in any way out of the use of, or inability to use, this website or from any error or omission in information contained in this website. Henwood Court Financial Planning Limited reserve the absolute right to alter, suspend or discontinue any aspect of this website or the services provided through it, including your access to it.

Copyright and other intellectual property rights in the content of this website, including any Henwood Court Financial Planning Limited marks, logos and brands contained in the website, belong to Henwood Court Financial Planning Limited or its licensor(s) – who have expressly licensed content to Henwood Court Financial Planning Limited.

None of the content or materials available from this website, whether permission is granted for downloading and/or circulation or otherwise, may be used for commercial exploitation. You are permitted to download and store (on a temporary basis) any of the contents of the website provide that it is solely to view such contents. You are forbidden from permanently copying, storing or in any way redistributing the contents of this website except for content made specifically for download, such as fact sheets. Such content may be downloaded only for your personal use. The access, downloading and/or use by any person of anything available from this website is entirely at the user’s own risk.

Any links to other websites have been included for convenience only and Henwood Court Financial Planning Limited accept no responsibility or liability for the contents of, or any loss or damage caused or alleged to be caused by or in connection with use or reliance on the content of, any linked website. The inclusion of any link does not imply endorsement by Henwood Court Financial Planning Limited of any linked website or its provider.

Whilst every care is taken to ensure that the information displayed on this website is correct, no warranty or representation is given to its quality, accuracy, fitness for purpose, usefulness or completeness.  In particular the materials on this website do not give specific legal advice and should not be relied upon as doing so. In particular, users should be aware that laws and regulations might be different outside England & Wales.

Henwood Court Financial Planning Limited will only use any personal data collected during our use of this website in accordance with the current UK data protection legislation and our privacy policy.

You agree to indemnify and hold Henwood Court Financial Planning Limited, and any of its officers, employees and agents harmless from and against all and any expenses, losses, liabilities, damages, costs or expenses of any character incurred or suffered and any claims or legal proceedings which are brought or threatened, in each case arising from misuse of or conduct on, this website and/or breach of these terms.

www.henwoodcourt.co.uk is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.

General Terms & Conditions

The Company will exercise due care and diligence in conducting their business but will not be liable for any depreciation of investments arranged by them.

These Terms & Conditions will be governed by and construed in accordance with English law.

Complaints Handling Procedure

We take complaints very seriously and seek to resolve them as quickly as possible.  We will investigate your complaint fairly, competently, diligently and impartially. We will also be consistent with our investigation, as well as being reasonable and prompt. If we decide that remedial action or redress is due we will inform you of this in our ‘Final Decision Letter’ (FDL).

If we decide not to uphold your complaint we will clearly explain why and the reasons for our decision in our Final Decision Letter.  If your complaint is not resolved to your satisfaction you may be entitled to refer it to the Financial Ombudsman Service (FOS).  We hold professional indemnity insurance and will work with our insurers during the complaint process.

Acknowledgement – 5 working days

We are required to acknowledge complaints “promptly”. We consider an acknowledgement within 5 working days to be prompt.  Our acknowledgement letter will also enclose details of the FOS to whom you can refer your complaint if it is not resolved to your satisfaction.

Final Decision – 4 weeks

Within 4 weeks we aim to issue our decision on your complaint – called a ‘Final Decision Letter’ (FDL). If we have not resolved your complaint in this time frame we will write to you and explain what the position is, the reason for the delay and a time scale when we expect to send our FDL.

Completion of Investigation – 8 weeks

We are required under the rules of the Financial Conduct Authority (FCA) to complete our investigation in to your complaint and reply to you with an FDL within 8 weeks. If, for whatever reason, we cannot do this we will write to you and explain why.

When replying to you we will provide evidence of our investigation and the reasons for the conclusions we have reached. If we discover we are at fault, we will offer redress or remedial action when we decide this is appropriate. If the decision is to refute the complaint the Final Decision Letter will detail why we are not upholding your complaint.

At this time, you will have the right to refer your complaint to FOS. We will also provide you with a booklet and a link to the FOS web site to assist you in doing this.